Definitions
These General Terms & Conditions apply to the following parties:
- Turtle-Tuning: the vendor/contractor or the entity Turtle-Tuning or representatives thereof. Turtle-Tuning is located at Jokesmitstraat 72, 5803AG in Venray The Nederlands; registered at the Dutch Chamber of Commerce in Venlo, The Netherlands under number 88855430;
- Client: the buyer/customer (consumer or organization) or anyone with whom Turtle-tuning enters into an agreement or for whom Turtle-tuning provides an offer, delivery or service.
Applicability
These General Terms & Conditions apply to all (legal) acts between Turtle-tuning and the client, even if the (legal) actions do not lead to or not related to a contract. All agreements to which these General Terms & Conditions apply in whole or in part, are governed by the Dutch law. In case of dispute, the Dutch version of these General Terms & Conditions prevail.
Offers
An offer, i.e. proposal or quotation, is a specific, personalized offer based on data provided by the client and needs. The validity of an offer is 14 days from date, unless otherwise stated. Turtle-tuning retains the intellectual property rights on the contents of the offer.
An offer or a general proposition can be subject to errors and/or changes by the manufacturer or supplier, until granted and agreed by the customer orally or in writing. The client is obliged to inform about facts and/or circumstances that influence the content of the offer or the execution of the agreement resulting from the offer.
Agreements
A contract is concluded when the client requests to Turtle-tuning to perform work or delivery of one or more products or services, as described in a general or specific offer, or has received written or oral order confirmation from Turtle-tuning. The order confirmation is deemed to be received when it is accessible to the client.
Adjustments
Additional work (any work or supplies that are not included in the contract, but may be required by the client), additional costs or less work will be calculated reasonably and fairly. In the implementation of an agreement, Turtle-tuning will not be liable to pay any compensation, unless expressly stated in the agreement.
If the correct execution or complete fulfillment of the contracted work is not possible - due to force majeure or circumstances Turtle-tuning when entering into the agreement did not know nor should have known - the parties have the right together to propose a correct and complete agreement that can be fulfilled, or amend the agreement. If not, the parties may by mutual consent terminate the contract, after which the client is liable for the costs already incurred by Turtle-tuning for the realization so far.
Cancellation
In case of cancellation of the contract by the client, Turtle-tuning is entitled to charge 10% of the purchase price. If the client has been informed that (partial) delivery can take place, Turtle-tuning is entitled to charge 50% of the agreed purchase price.
Retention
Turtle-tuning remains the owner of all goods ordered by the customer, until the purchase price has been paid in full. If Turtle-tuning or a partner organization performs work for the client, a temporary retention of the relevant goods applies until payment has been received from the client. If the client fails to fulfill these obligations, Turtle-tuning has the right to suspend the issuance of a vehicle or other property until the claim has been satisfied. The client will not pledge the delivered goods, dispose of, nor grant third parties any right, as long as the property in accordance with the foregoing has not passed over to the client.
Price
All prices are in euros including VAT and excluding shipping costs, unless otherwise stated. Turtle-tuning is entitled, when entering into an agreement with a client, to request a deposit to the full amount of the purchase price.
Deliveries
The delivery of the ordered products or services will be determined in mutual consultation. When an order is confirmed by the client, Turtle-tuning aims for the earliest possible delivery. It is possible that items ordered are not in stock at the supplier or original equipment manufacturer. Turtle-tuning will regularly inform the client about the delivery. If paid goods are not purchased by the client, Turtle-tuning may freely dispose of the goods after 3 months, after informing the client in writing.
Payment
Turtle-tuning will specify the applicable payment methods during the ordering process. If the client does not meet his payment obligations, Turtle-tuning may execute the right of default. All necessary collection costs made by Turtle-tuning will be passed on to the client. Turtle-tuning is responsible to provide sufficient security to fulfill payment obligations by the client when performing a transaction.
Liability & warranty
Turtle-tuning will perform its activities to its best effort. Products, services and related issues are provided by Turtle-tuning from the audited state at the time of sale. Turtle-tuning products have a warranty of 2 years from the date of purchase on manufacturing errors or technical defects. For other products, the warranty issued by the manufacturer or supplier applies. Any warranty expires if usage is not corresponding to the designated use of the product, vehicle or work, or in case of failures or malfunctions due to adaptations made by the client or third parties to Guerrilla products or work. When a warranty case requires further investigation, Turtle-tuning may, after prior notice, charge investigation costs, with a minimum of 50 euros. The client is liable for potential repair cost. In no event shall Turtle-tuning be liable for any direct, indirect, incidental or consequential damages caused by (mis)use of the supplied products, services or related elements. Turtle-tuning bears no liability for any damage to or destruction of a vehicle or object that is transferred to work in case of unforeseen situations or force majeure events.
Withdrawal and taking back
The client can terminate an agreement regarding the purchase of a product, service or digital content during a withdrawal period of 14 days without giving any reason. Turtle-tuning may inquire about the reason for withdrawal, but may not oblige the client to state a reason. The withdrawal period commences on the day after the client, or a third party, not being the carrier, designated by the client in advance, has received the order.
Customized products will, if they are free from technical defects or imperfections not be taken back after purchase and delivery. In case of repossession of other products, the current market value, which will in no event exceed the original purchase price minus the costs incurred for repossession, willl be credited to the client. For work carried out by partner organizations or subcontractors, the relevant terms and conditions apply.
Privacy statement
Turtle-tuning respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your information to process transactions as quickly and easily as possible. For the rest, we will use this information solely with your permission. Turtle-tuning will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data. In case of changes in our Privacy Statement, you will find the most recent version on this page.
Turtle-tuning uses the collected data to deliver the following services to clients:
- If you place an order, we will need your name, email address, delivery address and payment information to process your order and provide status and progress information.
- To make shopping at Turtle-tuning to be as easy and pleasant as possible, we store - with your consent - your personal information and data related to your order and the use of our services. This allows us to personalize the website for your convenience.
- We use your email address to inform you about the development of our website, special offers and promotions. If you no longer appreciate this, you can unsubscribe on our website.
- If you place an order on our website, we keep, if desired, your data on a Secure Server. By creating a username and password you won't have to provide your name, address, telephone number, email address, shipping and payment information with every new order.
- Information about the use of our website and the feedback we receive from our visitors helps us to develop and improve our website.
Cookies
Cookies are small pieces of information that are stored on your computer by your browser. Turtle-tuning uses cookies to recognize you when you visit our website. Cookies enable us to collect information about the use of our services and to improve and adapt to the needs of our visitors. Cookies also provide information related to personal identification. You can set your browser for not receiving cookies when shopping at Turtle-tuning.
Copyright & disclaimer
© Turtle-tuning. All rights reserved. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without first obtaining Turtle-tuning's written permission or that of the copyright owner. The information in this publication or in other expressions is subject to change without prior notice.
Turtle-tuning shall not be liable for direct, indirect, additional or consequential damage, nor potential legal issues or authority measures, caused by using information, products, services or related matter provided by Turtle-tuning.
Turtle-tuning, All trademarks mentioned are the property of their respective owners. This website may contain references (hyperlinks) to other websites or sources, containing expressions, opinions, products and services of third parties for which Turtle-tuning is not responsible or liable.
Turtle-tuning is registered at the Dutch Chamber of Commerce in Eindhoven, The Netherlands under number xxxx. The General Terms and Conditions of Turtle-tuning apply to all offers and transactions.